Terms

Your account

One person or one organisation per account, with an address you can receive mail at. Keep your password, your second factor and your API keys to yourself. Anything done with your credentials counts as done by you.

You need to be old enough to enter a contract where you live. If you sign up for a company, you are saying you are allowed to agree to this on its behalf.

What you may not point a link at

A short link is a redirect, so a link is only ever as acceptable as its destination. Do not use FixedLink for any of this.

• Malware, phishing, or anything built to take somebody's credentials.
• Content that is illegal where you are or where the visitor is.
• Sexual content involving children, in any form, ever.
• Unsolicited bulk messaging, whether by email, SMS or anything else.
• Passing yourself off as somebody else, including using a brand or a name you have no right to.
• Showing us one destination and everybody else another. Repointing a link is the product. Repointing it to dodge a check is not.
• Working around plan limits or billing, by any means including extra accounts.

Report a link that breaks this to abuse@fixed.link.

Turning things off

We can stop a link resolving, or suspend an account, when something on this page has been broken. Usually that means one link and not the account behind it. Serious or repeated abuse takes the account too, without warning where waiting would cause harm.

You can close your account whenever you like, from settings. Every link you made stops resolving at that moment, so move anything printed or already shared before you do.

Your links are yours

You own what you put in. We store it, serve it and show you the numbers, and we make no claim on any of it. We do use it to run the service, which includes reading the pages your links point at so we can suggest tags and preview copy.

The privacy page covers what that means in detail.

Paying

Paid plans renew until you cancel, and Stripe handles the payments. Cancelling stops the next renewal and leaves you on the plan until the period you already paid for runs out. We do not refund part of a period.

Prices and what each plan includes can change. If a change affects what you are paying, it applies from your next renewal, not the middle of a period. A failed payment can move an account down to the free plan, which is when links start hitting free limits.

The API, and anything you connect

Keys and connected assistants act as you, within your plan and its limits. What a client you connected does with your account is on you, and revoking it from settings is how you stop it. Going past those limits gets requests refused, and keeping it up gets the key turned off.

It changes, without notice

Features get added, altered and removed. Limits move. Endpoints change shape and old ones go away. None of this comes with an announcement, a deprecation window or a promise that what worked this morning still works tonight. We try to be reasonable about it and that is not a commitment.

Nothing is guaranteed

FixedLink is provided as it is and as it happens to be available. There is no warranty of any kind, express or implied, and specifically none about merchantability, fitness for anything you have in mind, title, or non-infringement.

We do not promise the service will be up, that redirects will resolve, that analytics will be accurate or complete, that data will not be lost, or that anything is free of defects. There is no service level agreement, no support commitment and no uptime target. If a redirect matters that much to you, keep a way to reach your audience that does not depend on us.

What we owe you if it breaks

As far as the law allows, nothing beyond what you paid us in the three months before whatever went wrong. On a free account that figure is zero.

We are not liable for lost revenue, lost customers, lost data, printed material that stopped working, or any other indirect or consequential loss, however it came about. Some places do not allow limits like these, and where that is so, the limit is whatever the law there allows.

If someone comes after us because of what you did with the service, you cover the cost of dealing with it.

Changes to these terms

These change too, and the date at the top moves when they do. Using the service after that means the new version applies. If you do not like it, close the account.

Asking

Questions go to support@fixed.link. Abuse goes to abuse@fixed.link.